Aircall Review 2026: Features, Pros And Cons
Our Verdict
Aircall is a leading AI-powered customer communications and intelligence platform offering sales and support teams a fully integrated phone system. The service provides toll-free and international numbers while letting you make conference calls that include up to five people.
Additionally, Aircall includes preferred voice-over-internet-protocol (VoIP) tools including interactive voice response (IVR), call routing and business short message service (SMS). Aircall also includes AI Voice Agents, data-driven insights, and automation, with collaboration-friendly tools such as warm transfers and a shared call inbox. In our review, we take a close look at Aircall’s features to help you determine if it’s right for your team.
Pros
- Unlimited calling in the United States and Canada
- Business texting available
- 250+ seamless integrations including Salesforce, HubSpot and Zendesk
Cons
- Requires a minimum of three users to sign up for service
- Lack of native video conferencing software
- Relatively expensive per-user pricing compared to many competitors
Learn More
On Aircall's Website
3.9
Monthly Starting Price
$40 per user (three-user minimum)
Free Plan
No, only a 7-day trial
Key Features
Unlimited domestic calls, integrations, IVR, call routing
Table of Contents
- Our Expert Opinion
- Aircall Audio Testing
- Is Aircall Right for Your Business?
- Frequently Asked Questions (FAQs)
Our Expert Opinion
There are many reasons why Aircall is featured in our roundup of the best VoIP software. We appreciated how many features were available in Aircall’s free trial. Following account setup, we could quickly get and use a number to make and receive calls. The phone system was impressive, and we appreciated how customizable it was, allowing businesses to deviate from a generic script and build a phone system more aligned with their company’s identity and customer needs.
As strictly a VoIP service, Aircall is very impressive. However, it falls behind other services due to being more expensive while not offering a superior range of features, including video conferencing and internet fax capabilities. Many cloud phone service providers combine phone systems with an all-in-one collaboration platform. If you want that, Aircall will not offer that experience. Below, we’ll discuss some of Aircall’s best features so that you can determine if they’re right for your business.
Ease of Use
Aircall is built around call handling in a structured team environment. It offers a rich set of features, which could quite easily complicate the software. However, during testing, we found that despite the number of available tools, they only mildly complicate the legibility of the user interface. We like that Aircall brings to light what’s happening in integrated CRMs, such as Zendesk and Salesforce. This further demonstrates the mostly call center approach of the platform.
Despite being feature-dense, the user interface is easy to navigate.
As a result, while positive for specific use-cases, Aircall may feel too call center oriented for general business owners. A local shop, solo consultant or small field-service business that only needs basic call handling may not need the level of workflow structure Aircall provides.
Third-Party Integrations
Aircall integrates with more than 200 apps, with the ability to choose integrations best suited for sales or support teams. Options include popular integrations such as HubSpot, Slack, Zapier, Bullhorn and Freshdesk. Since there are tools that Aircall lacks, such as video conferencing, it may be possible to make up for missing features with third-party apps. Integrations are available for users of all plans.
It’s worth noting that Aircall does impose a few restrictions on integrations in its Essentials plan. Users of the lowest tier cannot integrate with Salesforce or Sales Cloud. Essential plan members also are refused access to the messaging API. Essential and Professional plan members are also denied access to API developer support. Keep this in mind when choosing an Aircall plan.
Security
Aircall relies on WebRTC Security to protect peer-to-peer connected calls, which can account for up to 80% of all calls made using the service. Aircall protects data through TLS 1.2 and AES 256 encryption methods; information is secure in transit and at rest. Aircall also uses Amazon Web Services (AWS) as a hosting partner; AWS holds ISO 27001, SOC2, PCI DSS and FedRAMP certifications.
In a nutshell, Aircall is safe and secure, and SMBs should not worry or lose too much sleep when using the service. There have been no reported data breaches and the service gets a high security grade from UpGuard.
Mobile Applications
Aircall offers mobile applications for iOS (iPhone) and Android devices. The apps let you stay connected with your customers while you’re away from the office. During testing, we found that the mobile app is not a “make a quick group call” service, though it can be used for that purpose if needed. Instead, it appears to have been built to enable consistent phone identities across platforms with the mobile device remaining linked with the broader ecosystem of CRM and other platform integrations when in use.
The app lets you record calls, generate call notes and, more importantly, lets you keep your personal and business phone numbers separate. Another quality-of-life feature is the ability to switch between cell networks and Wi-Fi depending on call signal and connection issues.
Core Features
Aircall offers its users all of the core features of VoIP software, including interactive voice response (IVR or auto attendant), call queuing, call routing, voicemail and hold music, which can be customized. Aircall also supports SMS messaging, and toll-free and local numbers for over 100 countries. You’ll also find team collaboration tools, such as shared call inboxes, ring groups and analytics, All of these tools are included in every plan. If you want power user tools, such as power dialers and voicemail drops, which allow you to leave a pre-recorded reply with one click, you’ll need to be a professional plan subscriber or higher.
As you can see, all the features needed to handle calls or run a call center are here. Aircall even offers AI-powered tools, such as call and voicemail transcriptions. However, what you will not find are video conferencing features, which are available in many competing products from the likes of Zoom and RingCentral.
Featured Partners
Advertisement
Pricing From
$10 per user per month, $15 unlimited calling
Unlimited Calling Area
U.S. and Canada
Features
Unlimited in the U.S. and Canada
1
Zoom
Learn More
On Zoom's Website
Pricing
Free Trial included
Unlimited Calling Area
US and Canada
Features
AI that answers calls
2
Quo
Learn More
On Quo's Website
Pricing
13.99 per line per month
Unlimited Calling Area
Unlimited voice
Features
Voicemail to email
3
Vonage
Learn More
On Vonage's Website
Aircall Audio Testing
Along with testing Aircall’s call features and functionality, we tested the audio performance of Aircall, too. To test the audio quality, we developed a testing plan that allowed us to send controlled audio through Aircall. We devised three tests, including:
- 1.5kHz sine wave: A simple, pure tone near the range where human hearing is especially sensitive and where much of speech intelligibility sits. The sine wave varied in loudness, so the test could show whether the provider compressed the audio. It also revealed distortion.
- White noise: White noise contains all audible frequencies at equal intensity, so it was useful for seeing how the provider treated the full frequency spectrum. By comparing the original white noise to the recorded version, we could see which frequencies were preserved, filtered out, boosted or reduced.
- Spoken-word audio: We read a passage from “The Tempest.” This speech sample was played and recorded through Aircall in the same way as the sine wave and white noise tests. We then analyzed the original. This test showed how Aircall affected intelligibility, loudness consistency, dynamic range, frequency balance and any artifacts introduced by compression, noise suppression or voice-processing algorithms.
For all three tests, the source files were played from one side of the call as mono, uncompressed .wav files and recorded into a digital audio workstation on the receiving side. Each file contained repeated two-second signal pulses separated by one second of silence, giving clear sections to measure and compare.
Where the VoIP software provided its own call-recording function, that recording was also examined. The bitrate, bit depth and sample rate of the generated file provided additional clues about the system’s audio handling. Bit depth affected the noise floor, which related to low-level digital noise or “static,” while sample rate helped explain why some high-frequency content may have been missing from the final recording.
Aircall Audio Testing Results
Below, you can see the results for the sine wave, white noise and spoken word tests. We have also included a video of our audio test that compares the original recording with the audio transmitted through Aircall.
Aircall kept the sine wave signal at roughly the same volume as the raw audio but introduced quite a lot of noise to the signal. It also cut all frequencies above 4.5kHz in the white noise test, which predictably made the intelligibility of the recorded speech pretty poor.
Sine Wave Test Results: Dynamics, Harmonics & Noise Performance
| Sine Test A (Dynamics) | Sine Test B (Harmonics and Noise) | Dynamics (Loudness Units) | Harmonics Added | |
|---|---|---|---|---|
| Aircall | 5/5 | 1/5 | -7.5 | Lots of noise from 20hz to 4500hz |
The results of our Aircall sine wave testing.
White Noise Test Results: Frequency Response and Audio Bandwidth
| White Noise Test Score | Low and High Frequency Cutoff | Key Findings | |
|---|---|---|---|
| Aircall | 1/5 | 20 – 4500 | Frequency range limited to 20 Hz–4,500 Hz; frequencies filtered around 1.5 kHz and 3 kHz |
We analyzed how well Aircall handled white noise.
Voice Clarity Test Results: Speech Intelligibility and Frequency Performance
| Speech Test Score | Intelligibility | High Frequency Cutoff | Key Findings | |
|---|---|---|---|---|
| Aircall | 2/5 | Poor | 4,000 | Poor intelligibility; high-frequency cutoff reduced to 4,000 Hz |
The results of our Aircall speech test.
Aircall Audio Quality Comparison
This video shows our speech test that compares the original recording with the audio transmitted through Aircall.
Aircall Pricing and Value
| Essentials | Professional | Custom | |
|---|---|---|---|
| Monthly Starting Price | $40 | $70 | Custom |
| Minimum Number of Users | 3 | 3 | 25 |
| Numbers Included | One local or toll-free | One local or toll-free | One local or toll-free |
| Unlimited Domestic Calling | Yes | Yes | Yes |
| SMS Messaging | Custom quote | Custom quote | Custom quote |
| International Calls | Add-on | Add-on | Unlimited |
| Video Calls | No | No | No |
| Integrations | Yes (no Salesforce or Sales cloud integrations) | Yes | Yes |
| Analytics | Six months of basic reports | Six months of basic and advanced reports | Unlimited (Analytics+) |
| Call Transcription | Yes | Yes | Yes |
See More
One thing you’ll notice immediately with Aircall is that its prices are significantly higher than the likes of Zoom Phone, Quo and even RingCentral, which is already on the upper end of the price spectrum.
Aircall’s lowest tier plan, Essentials, costs $40 per user per month, and there is a three-user minimum. You get access to one local or toll-free number, unlimited domestic calling, basic analytics and AI transcription. Of course, the above list is not a full list of features, and you will find some collaboration tools, such as shared call inboxes and ring groups and industry standard tools such as IVR, call routing and the like.
With the $70 per user per month Professional plan (three-user minimum), you don’t get much more, mainly because Aircall doesn’t offer many bells and whistles like video calling or team chat. Still, you will get access to a few more integrations, advanced analytics, smart call routing and callback queues.
The highest tier, Custom, for which you will need to call to get a quote, again, doesn’t add many more features, but does remove some limitations. You’ll get access to unlimited international calls, the platform’s development API, unlimited access to Analytics+, support for single sign-on (SSO), premium onboarding and prioritized customer support.
In our opinion, Aircall does not offer extreme value for money, especially for small businesses. However, if you need powerful call center tools, Aircall may still be a good fit for you. If you don’t plan on running a call center, we recommend checking out Zoom Phone, Dialpad, Quo and RingCentral. They offer the same tools, plus most of them offer video conferencing and team chat for less money.
Featured Partners
Advertisement
Pricing From
$10 per user per month, $15 unlimited calling
Unlimited Calling Area
U.S. and Canada
Features
Unlimited in the U.S. and Canada
1
Zoom
Zoom
Learn More
On Zoom's Website
Pricing
Free Trial included
Unlimited Calling Area
US and Canada
Features
AI that answers calls
2
Quo
Learn More
On Quo's Website
Pricing
13.99 per line per month
Unlimited Calling Area
Unlimited voice
Features
Voicemail to email
3
Vonage
Learn More
On Vonage's Website
Is Aircall Right for Your Business?
We recommend Aircall for:
- Businesses that handle high call volumes
- SMBs that don’t need or want video conferencing features
- Businesses who want to integrate many business software platforms
We do not recommend Aircall for:
- Any business that needs advanced team collaboration tools
- SMBs with a small software budget
- Businesses that need video call capabilities
As mentioned above, if you don’t need high-powered call center tools, Aircall is likely not the best fit for you. Instead look into other alternative providers, such as Quo, RingCentral, Zoom Phone, Dialpad, Nextiva and GoToConnect. For a free option, we suggest taking a closer look at Zadarma. For more alternatives to Aircall, check out our roundup of the best cloud phone systems.
As far as consumer Aircall reviews go, many of its users appreciate its ease of use and seamless integrations with CRM platforms. Call management has been called effective and users like the call recording and call logging features. However, in real-world Aircall reviews, customers state that there are frequent connectivity issues, call quality is inconsistent, customer support is below par and there are some concerns with billing practices.
Post Comment